Minimum Business Guarantee
Zopper provides minimum business guarantee to all its service partners and is integrated strongly with the help of ERP. This helps us in easy co-ordination with service partners with regard to arranging spare parts, which may be required by our customers as well as getting the service done faster.
We have on-boarded India's best service partners to fulfill your claims
Serviceman
Serviceman provides warranty and post-warranty repairs and maintenance of Consumer Electronics, White goods, Small Domestics Appliances, etc in accordance with the standards and procedures set by manufacturers. It currently covers 10000+ pin codes in India
www.serviceman.in
247 Around
247around serves as an appliance buddy for all home appliance post-purchase needs i.e. from Installation to Disposal. It's available in 400 cities and has already served 116000 customers
www.247around.com
Mr. Right
Mr. Right is an online home services aggregator offering various household services to customers. Its website and mobile apps are primarily used by customers who require home services in its operational geography
www.mrright.in
Adonis
Adonis is India’s leading one-stop, integrated post sales service provider for the consumer durable, personal electronics & mobile phone industry. It provides services to OEMs, Distributors, Retail Chains, Service Operators & End customers
www.adonisservice.com
Zopper’s curated service centers
With time, we are also building our own network of expert service centers,
selected based on the inputs of our partners and its service quality, in all the cities we operate in. This helps in solving
irate customer complaints in case our nationalized service partners are not able to rectify the problem within the
mentioned TAT in a specific city. Zopper also has tie-up with local "Spares Parts Dealers" in order to
ensure logistics of spare parts is smooth.
Steps to claim warranty
1. The customer calls our toll free number : 1800-200-1034
2. Our representative asks for the warranty code, location/address of the repair and preferred schedule of onsite visit and do a primary      entitlement verification
3. We pass this request to our service partner at the same location
4. A field technician gets assigned
5. Technician performs the repair at the right date/time
6. Service Partner fills the claims report in form of Job Sheet and shares it with Zopper and raises an invoice to Zopper
7. Zopper pays the Service Partner
8. Zopper claims the amount from NIA