Aryan Khandelwal has his own online business and also owns a gym along with a retail shop, selling a variety of products. Aryan shares his experience with Zopper Retail and recommends the same to others -
We use Zopper Retail in our in store location, & sell products using a barcode scanner.
It happens quite often that there are a couple of items which are not barcoded and hence forth they are sold using the touch pad or touch screen. he high volume of cash and credit cards that pass through the shop each day make a POS system a necessary. Not only does a POS system track every penny of your sales, many POS programs also act as credit card processors. This makes swiping credit cards more secure for both the customer and the business. Servers are accountable for all their sales, and it is impossible to alter checks in the computer unless you have the password. This helps cut down on employee theft
We also like to praise Zopper Retail for the excellent service that we have had to date. From the moment that our enquiry was submitted, we have had exceptional assistance from their sales department and support staff.
One benefit of a POS system is that it simplifies communications between the kitchen and the wait staff. Orders go through the computer, directly to the kitchen printer. Another benefit of a restaurant POS programs is that it can track everything from food usage, to the most popular menu items. Because the POS system acts as a time clock, it can also help prepare payroll. This can save you a lot of money in your bookkeeping department. Along with the daily operations of running a restaurant, a POS system can organize profit and loss statement and sales tax.
In addition to tracking inventory, Zopper Retail system do help you know who is our best customers and what they like. With the customer's purchase history visible right at the cash register. Conversely, an gymnasium retail store owner could query the POS system with a quick barcode scan to answer a customer's inquiry about the availability of a gym machines.
Zopper Retail provides ultimate customer service to all their customers. Support Plans are designed to give every customer the peace of mind that they look for. Customers always have someone for help and expert advice with your Easy Point of Sale system. Whether you'd like assistance with initial set up, user operation, or (our specialty) "outside the box" solutions for unique businesses, the team is always there to help. The department very carefully considers all the questions from the customers and provide responce from years of experience. Online training may be arranged for an individual or a small group for any sort of business. The service providers does not leave your hand mid way, they drop you at you place and ensures that they are connected with you at all times whenever you need them to cater to your needs by servicing you even after you buy the service from them.
Result – Zopper Retail is the apt decision I have taken and has been the best of all investments I have made in my business so far which has given me a lot of benefits that cannot be listed. As much as I praise Zopper Retail it will be all less than what it actually gives to its customers. It has helped me in customer retention and still expanding my sales with a reasonable percentage. It seems as if all the numbers are in my finger tips now and I now clearly know what to order and when to order and which customer to focus more as they are giving us relatively more business keeping in mind that we are not ignorant to the other customers who for sure will be our regular customers because of our service offered. From the moment that our enquiry was submitted, we have had experienced exceptional assistance from Zopper Retail sales department and support staff. When we bite the bullet and bought the software, they were by our side each step of the way with the support and logistics to get us up and running on time.
Abhishek has chosen Zopper Retail because he got exactly what he needed - nothing more, nothing less. But also with a completely open road to future expansion and add-ons.
The Business Connect call handling system was also way ahead of anything else he has ever seen. Although it is very advanced it is also very easy to customise to the daily changing parameters.”
Challenges and Decision
The store of the world’s biggest furniture retailer has more than 520 employees and services a population of 400,000 people. Before opening his own shop,
Abhishek worked briefly for "XYZ company" where he used Zopper Retail. Abhishek has investigated another system as well, at a similar price point, however Zopper Retail had much more functionality and was much easier to learn. Each day hundreds of telephone enquiries come in from customers asking about opening times, product delivery schedules, installation issues and many other topics. As a famously customer focused organization, they wanted to answer all of these calls as quickly, efficiently and as friendly as possible. Unfortunately, the telephone system that the store was using had limited monitoring and reporting systems. So it was impossible to know how many customers were calling and how quickly they were being answered. And even more importantly, it could not indicate how many customers were abandoning their calls due to frustration of long queues.
“Having used Zopper Retail I was fully aware of its capabilities so obviously they were the first people we talked to.”
“The Zopper Retail System had an immediate impact on the business. Firstly, it was quick to implement and easy for everyone to learn which is also important when training new staff and it immediately improved the productivity of the business. Our staff was able to spend much more time on catering for customer needs rather than standing at the counter adding up dockets.”
“Zopper Retail has streamlined the whole process and it has improved the customer experience. Certainly it has cut the time taken for customers to pay their bill and allowed us to turnover more regularly. Another area where Zopper Retail saves us money is accuracy. Under a manual system inevitably items get missed and while they are small, they quickly add up. The Zopper Retail System has virtually eliminated these oversights.”
Zopper Retail provides ultimate customer service to all their customers. Support Plans are designed to give you peace of mind. You always have someone for help and expert advice with your Easy Point of Sale system. Whether you'd like assistance with initial set up, user operation, or (our specialty) "outside the box" solutions for unique businesses, our team is here to help. We carefully consider your question and respond from years of experience. Online training may be arranged for an individual or a small group for any sort of business.
My business is now spread in various cities and her business is now growing at an immense rate. They have to manage a diverse range of inventory, including many large and high priced items. Given the high cost of inventory, it is important to manage tight inventory control as well as efficiently implement mark-downs and promotions. Their stores compete against larger general retailers by offering an extensive range of products, professional-grade items, unique and hard to find merchandise and high levels of service and expertise focused specifically on the needs of the buyers.
At the same time we have products that are not barcoded and these are sold using a touch screen. Zopper Retail makes the sales processes so easy, training our staff is simplified & at the end of the day our entire sales are imported into our Sage accounting automatically and all the stock is reduced, invoices are created, customer details are added. We are delighted with our purchase. We will add the same solution for our next shop, expected to open anytime we wish to.
We also like to praise Zopper Retail for the excellent service provided by them that we have had to date. From the moment that our enquiry was submitted, we have had exceptional assistance from their sales department and support staff. When we bite the bullet and bought the software, they were by our side each step of the way with the support and logistics to get us up and running on time.
This software helps us to manage large customers that pay on account, including customer statements and accepts and track all customer deposits. It also automatically generates notices to bring in more recurring service revenue and it thus reminds the customers of their last service.Trust me it isn’t a great thought to manually pull data accurately from the cash register as it is not only time consuming but it is very difficult to get it right in one go. With all the complexities any one would go crazy and mess up with the numbers. With Zopper Retail I can take intelligent business decisions based on accurate data:
Out of all the softwares that we have used so far have been too complicated to be used and would very often crash. Sooner we found all different aspects of Zopper Retail system to be reliable and easy to use. This software helps us to improve the sale rate, add, remove stock in place which in return helps assessing the success of different products through reporting. Zopper Retail is Excellent value for your money. A tool which is simple to learn and use and is reliable. Zopper Retail being a cloud based software, we can get the results instantly and anywhere everywhere wherever I am giving me the right to make quick and correct decisions which will directly help us grow our business in a much smoother and better manner.